Creative Cloud Installer Stuck on Mac: Troubleshooting Guide

Are you experiencing issues with the Creative Cloud installer getting stuck on your Mac? You're not alone. Many users have reported encountering this frustrating problem when trying to install or update Adobe Media Encoder (AME) and After Effects (AE). In this article, we'll provide a comprehensive guide to help you troubleshoot and resolve the issue.

Solution 1: Download Adobe CC Cleaner Tool

One of the most effective ways to fix Creative Cloud installer issues is by using the Adobe CC Cleaner tool. This free tool helps remove any corrupted files or settings that might be causing the problem. To download the tool, follow these steps:

1. Head to the Adobe website and search for 'Adobe CC Cleaner tool.'

2. Click on the download link to obtain the latest version of the tool.

3. Run the installer and follow the prompts to install the tool.

4. Once installed, launch the Adobe CC Cleaner tool and run a thorough scan to detect any corrupted files or settings.

Solution 2: Fresh Install Both AME and AE

Another approach is to perform a fresh install of both Adobe Media Encoder and After Effects. This will ensure that you have a clean installation free from any corrupted files or settings. To do this:

1. Uninstall both After Effects and Adobe Media Encoder using the Creative Cloud desktop app.

2. Reboot your computer to ensure all services are stopped.

3. Download and install a fresh copy of Adobe Media Encoder from the Creative Cloud website.

4. Run the installer and follow the prompts to complete the installation.

5. Launch Adobe Media Encoder and use it to uninstall any previous versions.

Troubleshooting Tips for AME 2023 Not Working

If you're experiencing issues with Adobe Media Encoder (AME) not working, encoding, importing, or exporting, here are some troubleshooting tips to help resolve the problem:

* Check that your project is compatible with the version of AME you're using.

* Ensure that your computer meets the system requirements for AME 2023.

* Try re-exporting your project in a different format or resolution.

* Check for any corrupted files or settings that might be causing the issue.

In this article, we've provided two solutions to help resolve Creative Cloud installer issues on Mac. By downloading and using the Adobe CC Cleaner tool or performing a fresh install of both AME and AE, you should be able to troubleshoot and resolve the problem. Additionally, we've included some troubleshooting tips for common issues with AME 2023 not working. With these solutions and tips, you should be able to get back to work efficiently using Adobe Media Encoder and After Effects.

Creative cloud installer stuck mac