Why I Can No Longer Rely on SnagIt Screenshot Tool

As a long-time user of SnagIt screenshot tool, I have been impressed with its capabilities and versatility. However, my enthusiasm has gradually turned to frustration due to the software's frequent connectivity issues and annoying activation prompts. In this article, I will share my experiences with SnagIt and explain why I can no longer rely on it as a reliable screenshot solution.

One of the main reasons I stopped using SnagIt is its habit of constantly connecting out to various hosts to verify its activation. While I understand the need for verification, I find it intrusive and inconvenient. Moreover, I cannot prevent this connectivity without compromising the software's functionality. This issue has become particularly bothersome since I purchased the license and have not fed in my new activation details.

Another problem I face is the lack of transparency when installing new updates. In the past, SnagIt would silently update itself and continue working without any issues. However, this time around, it failed to prompt me to activate my new license, only to tell me that my trial has expired a month later. This experience has left me feeling frustrated and confused.

Furthermore, I have encountered instances where SnagIt randomly un-licenses itself, refusing to work until I log into the website and reactivate my account. This issue is not limited to one device or environment; I have experienced it on multiple PCs, including my home and work computers, as well as a virtual desktop instance.

Despite my efforts to report these issues to TechSmith support, I have been met with responses stating that they cannot reproduce the problems. As someone who has spent a significant amount of money on SnagIt, this lack of acknowledgment and resolution is disappointing and demotivating.

In conclusion, while SnagIt was once an excellent screenshot tool, its recent behavior and issues have led me to seek alternative solutions. I am no longer willing to tolerate the constant connectivity issues, activation prompts, and unexplained errors that plague my experience with SnagIt. As a result, I will be exploring other options for my screenshot needs.

Snagit screenshot